Returns & Refund Policy

At Hanooz, your satisfaction is our priority. If you are not fully happy with your purchase, you can request a return within 7 days of receiving your order.

Return Eligibility

Items must be unused, unworn, and in their original condition.
Must include tags, original packaging, and receipt/proof of purchase.
Returns must be requested within 7 days of delivery.

📩 To initiate a return, please contact us at:
📧 hanoozbags@gmail.com
(Return address will be provided after your request is approved.)

⚠️ Items sent back without prior approval will not be accepted.

Refunds

Once we receive and inspect your return, we’ll confirm approval.
Approved refunds will be deposited into your bank account within 10 business days.

Please note: Shipping costs are non-refundable.

Damages & Issues

Please check your order upon delivery and contact us immediately if:

The item is defective or damaged
You receive the wrong product

We’ll resolve the issue promptly.

Non-Returnable Items

Sale items
Gift cards
Customized or personalized products

✅ With Hanooz, shop with confidence knowing your purchase is always protected!